Cleaning Operations Manager – Century City – R15,000 per month

Cleaning Operations Manager – Century City – R15,000 per month

Oona Kriedemann
May 17, 2021
Cape Town, Century City, South Africa
Job Type
Salary Type
  • Monthly Salary
R15,000 per month


Cleaning Operations Manager – Century City – R15,000 per month


Position Description: Briefing with senior management and discuss problems regarding ops and take instructions accordingly. Ensure that all instructions are communicated to the functional operations team to deliver as follows:

  • Company Policy & Procedures are communicated and applied to all employees
    · Communicate the actions and objectives and strategy from senior management.
    · Ensure quality standards and the company brand is maintained always.
    · Meet with 8 – 10 clients weekly
    · Assess cleaning audit on 4-6 sites weekly
    · Resource Management: identify and plan all requirements for site operations (uniform requirements, staff, equipment etc.)
    · Issue resource management to CMI Administration for action timeously for implementation
    · Manage performance of Site seniors and Cleaning Staff – with quarterly written reviews on site seniors and monitor and implement the performance appraisals of the site staff.
    · Promote and assist in the adhering to company policy and procedures regarding pay queries, leave, and discipline codes, and the implementation thereof
    · Motivate in a positive manner behavior and upliftment of junior staff in line with the company policy and beliefs
    · Conduct audit reports on contract costing on a 6-month basis, and ensure that the targets are adhered to
    · Notify client of incidences and report as per company procedure.
    · Build report with client and understand their business requirements to enable the service to be tailored to meet their requirements were possible
    · Follow client centricity process through the senior management for action and approval
    · Ensure all meetings are minutes and minutes issued within 72 hours of the meeting and copied to the respective parties.
    · Ensure task management is incorporated within the minutes and action details
    · Ensure the reports are 24 hours, as per company process
    · Ensure all sites are covered in conjunction with the company operations.
    · Ensure company process and policy is adhered to in terms of reporting incidences, and investigation is required.
    · Monitor service levels as per the company standards and requirements.
    · Ensure maximum profitability is achieved in terms of site management, and reporting areas of concern to senior management.
    · Maintain SLA’s and KPI’s at senior level
    · Manage site operations to maximize staff
    · Ensure all conduct is within bounds as an ambassador of the company always
    · Duty manager for weekends on a rotational basis.

Qualifications and requirements:

Business Management, and tertiary education in Cleaning Management
Leadership skills
Site procedure and process manual
Communication skills
Cleaning processes & procedures
Time management
Conflict resolution

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