12 Nov CUSTOMER CARE AGENT – OPERATE TOOLS/DO REPAIRS ON FURNITURE (Paarden Eiland) R15,000 – R20,000 PM CTC
Upmarket Furniture Company seeks a Customer Care Agent to assist customers in store and on site.
The ideal candidate is good with people and doesn’t get walked over easily but also needs to be handy in case it’s a quick furniture fix at the customers house (Cape Town area).
Technical experience (Furniture), with the ability to operate tools and do repairs is a must.
Driver's license (code 8) required.
Objection handling abilities when faced with guarantee complaints etc.
You will assist Sales staff with technical queries and providing guidance with issues they are facing and investigate customer complaints/queries to establish whether guarantee claims are valid, by gaining as much information as possible from the client/salesperson.
Building rapport with Customers by contacting them as soon as complaints/queries are received.
Either by phone or by email, ensuring they are acknowledged and assured we'll do everything we can to resolve their complaint/query.
When necessary, visit the site where the items are, whilst adhering to company policy and guidelines. Always conducting themselves in a professional manner whilst keeping the integrity of the business in the highest regard, but always ensuring the Customer is looked after.
Entering all information regarding the complaint/query into our CRM system to keep track of progress and for reference purposes.
Create quotes and invoices for repairs and deliveries, communicating these with Customers.
Dealing with suppliers and maintaining positive relationships with them.
Working closely with warehouse staff and assisting each other as best as possible where necessary to ensure Customers' complaints/queries are resolved.
Work weekends where necessary during busy periods, also assisting with setting up of shows and exhibitions.
Working longer hours than usual.
You will need excellent written and verbal communication skills, high levels of energy, have a driver’s licence and your own car.
Ability to use tools/power tools etc.
Email your CV to email@example.com